Eltham Konnect
Eltham Konnect—we are your trusted partner in logistics, konnecting you to the world with seamless shipping and delivery solutions. From local pick-ups to global shipping, we prioritize reliability, efficiency, and exceptional service. Whether you're an individual or a business, we make your logistics journey hassle-free. With Eltham Konnect, your konnection is our priority.
Our Services
Seamless Konnectivity Guaranteed
- Convenient Pick-Up
Eltham Konnect offers efficient and reliable local pick-up solutions to ensure your packages are handled with care from the start. Whether it's a single package or multiple shipments, our team ensures safe transit for your items, giving you peace of mind when shopping.
- Reliable Global Shipping Solutions
We konnect you to the world with cost-effective international shipping services tailored to your needs. Whether your package is for air or sea freight, Eltham Konnect ensures timely deliveries and hassle-free customs processing.
- Fast & Secure Delivery Services
With our trusted delivery network, we ensure your packages reach their destination swiftly and safely. Whether it's across town or to the next parish, Eltham Konnect delivers with speed and professionalism.
Our Rates
Find our comprehensive pricing for different package weights and shipping options. Additional fees may apply based on package value and weight.
Standard Package Rates
*For packages over 10 lbs, each additional pound is estimated at $300
*Estimate based on standard rate progression. Actual rates may vary. Please use our calculator for accurate pricing.
Use our online calculator for accurate pricing including all applicable fees and charges.
Frequently asked questions
Have a different question and can't find the answer you're looking for? Reach out to our support team by sending us an email and we'll get back to you as soon as we can.
- Is there a membership fee?
- No. Signing up with Eltham Konnect is completely free. You'll receive your own unique U.S. shipping address once you complete the signup process.
- How often do you have flights?
- We receive air freight shipments multiple times weekly, typically 3–5 flights per week, depending on package volume and airline schedules.
- How often you have sea freight?
- We currently offer sea freight services once per week. All packages that are shipped by SEA are billed at cubic feet rather than pounds.
- When do customs fees apply?
- Customs fees apply when the value of your package exceeds USD $100 or includes items that require inspection or duty charges. We'll notify you if your package attracts a fee.
- What are restricted items?
- Restricted items include: Liquids, perfumes Batteries Firearms & ammunition Food items requiring refrigeration Medications (unless approved) Toy guns, pepper spray, any form of weapons including swords, guns, ammunition, radar detectors, unprocessed meat, live animals, firecrackers, explosives, lighters and matches, camouflage, cash Please contact us before purchasing any item you're unsure about. etc.
- I need help purchasing something online
- We offer a “We Shop for You” service! Just send us the product link, size, and color. We’ll purchase on your behalf and invoice you for reimbursement.
- How do I schedule a pick-up or delivery?
- Once your package arrives in Jamaica and is cleared: We will contact you via WhatsApp & Email You can choose pickup or delivery (available areas) For pickup locations and delivery zones, check our weekly updates
- What should I do if my package is delayed or lost?
- Please reach out to us right away via WhatsApp or email. We will: Track the package Liaise with our warehouse and delivery partners Provide an update or submit a claim if necessary
- What payment methods do you accept?
- We accept: Cash Online payments via Fygaro EK Points Credit/debit card (on-site where available)
- Can businesses partner with Eltham Konnect for logistics?
- Absolutely! We welcome partnerships. If your business needs regular shipping, bulk deliveries, or customer fulfillment, contact us to set up a logistics plan.
- How do EK Points work?
- You earn 100 EK Points (worth $100 JMD) for every package received at our warehouse. Points can be used as discounts on future shipments or to enter giveaways.
- Where are your delivery locations?
- We deliver to: Eltham Gordon Pen Ensom Brunswick Avenue Point Hill (Wednesdays and Saturdays) For all other areas, we request a small delivery fee, or customers can arrange pickup.
- How long does shipping usually take?
- Once your package is delivered to our warehouse in Florida: Air shipping takes 4–5 business days.
- What should I enter as my U.S. shipping address?
- Line 1: 3473 NW 19th Street Line 2: EKON00000 (Your Unique Code) City: Lauderdale Lakes State: Florida Zip Code: 33311
- Can someone else send a package using my account?
- Only you should use your EK address. If someone else uses your account, make sure they include your EKON ID and name to avoid mix-ups or delays.
- Do you consolidate packages?
- At this time, we do not consolidate packages.
- Do you charge a processing fee?
- No, at this time no processing fees are added to invoices.
- What happens if my package is rejected or returned?
- If a package is returned by the merchant or refused at customs, we will inform you immediately and guide you on the next steps or return options.
- How can I track my package?
- Once your package arrives at the U.S. warehouse, you will receive updates on: The Eltham Konnect customer portal WhatsApp You can also track directly on the retailer’s or courier’s site.
- Can I change my delivery preferences (Amazon, Shein, etc.)?
- Yes. For Amazon, set your shipping preference to: Business Location Delivery hours: Mon–Fri 9am–5pm / Sat 10am–2pm / Sun & US HOLIDAYS—CLOSED For Shein and others, contact customer support and update your delivery instructions to match our warehouse hours.
Get in touch
Have a question or need assistance? We're here to help. Send us a message and we'll get back to you as soon as possible.
- Address
- Main Store
Eltham Park
Spanish town, St. Catherine
Jamaica - Address
- EK Country Side
Brown's Town District Point Hill
, St. Catherine
Jamaica - Telephone
- (876) 568-7930
- Telephone
- support@elthamkonnect.com